JCPenney Salon

Reviews

• RF

  Rosemary Frederick

  Sep 13, 2025
  5.0
  Ana is incredibly talented! She pays attention to detail and truly listens to what you want. She’s not only an excellent hairstylist but the best I’ve ever had. Thank you so much Ana!!!
• FS

  Fina Stump-Rank

  May 23, 2025
  1.0
  Horrible horrible service. Brought my daughter here to get a haircut. Who I’m guessing is the manager was gossiping about other employees, just plain rude with and attitude and my daughter got a horrible hair cut I am so unhappy and will never be back this place is so toxic and un professional. I will never ever wish the things she was saying on anyone.
• MM

  Mariana Muñoz

  May 22, 2025
  1.0
  I went here because it had a lot of positive reviews. Unfortunately my experience was not good. I went to get my hair colored, the lady that did my hair was not friendly and ended up burning my hair. She left me with the foils for a long time and added more bleach because she said it wasn't lightening up fast enough which resulted in super burned hair. I went in with beautiful long hair and came out with burnt smelling fragile dry hair. Time has passed and it's still damaged and dry. I wasn't going to post this but I feel it's the right thing to do so people don't go through what I went through.
• YY

  Yoonxzii

  Feb 25, 2024
  1.0
  My first time ever leaving a beauty salon with messy hair, not even combed after being under a blow dryer for quite a bit. No doubt that Laverne is a good master stylist but she lacks professionalism and compassion. She colored my hair, rinse and trimmed but during the process another customer came and told her to stay because she was almost done. She told me that she will set me under the blow dryer because my hair is long and thick while her other customer’s hair is short and thin. Ok, I agreed to that and she started cutting her other customer’s hair and rinsed it but 20 minutes passed and my scalp is getting too hot so I need to adjust the machine. I even told her I’m going to use the restroom to catch her attention but it didn't work. So I went back under the blow dryer and yes my hair is long and thick and is all dry and fluffy. As I was watching her she started doing foil highlights with her customer and she totally abandoned me. She didn’t even check on me not even once while I was in the dryer. I felt so frustrated so I got up and told her I’m leaving and all she said was “I’m sorry” . She didn’t look me in the eye, she didn’t even ask for an apology or try to make up, rather she just continued her conversation with her customer like I didn’t exist!. She charged me $115 for the unfinished service, Of course I still gave her a tip because I am not like her and I understand the value of hard work. When my husband saw me she was twice as disappointed because it was his post-valentines gift for me but was a disaster. I made this review not to destructively criticize Laverne but to remind her that Everybody is Somebody like what JCpenney salon promised “There is no one more you, than you. You are there to help and if We shine, You shine!”
• GG

  Gabriela Garcia

  May 3, 2023
  1.0
  I would never recommend this place. Worst experience I’ve EVER had at a salon. I went to get my hair done a few months back. I picked an experienced hairstylist and I ended up with my scalp being chemically burned, the color washing out after ONE wash, and my hair fried. I paid $220 and it wasn’t worth a single penny. I even went back the day after to let them know something wasn’t right and my scalp was very sensitive and burning and they didn’t care at all. I called and filed a case with corporate and it took the salon manager an entire month to get back to me even after I was told it would take 3-5 days for an email or phone call, I called every week with no response until a couple of weeks ago. I asked for a refund of my money and explained what happened but I was totally disregarded. I was basically talked to like I have never colored my hair before, yet I’ve had vivid color for years. They practically did everything they could just to not have to give me a refund. Very unprofessional place, I had a better experience at the beauty school, and I didn’t leave there with a chemical burn. My scalp is now extremely sensitive (I’ve never had a sensitive scalp) and I’ve spent more time money just trying to fix my hair from this one experience. If I could give this place 0 stars, I would.