JCPenney

4.2
1391 reviews

About

Department StoreClothing StoreShoe StoreJewelry StoreHome Furniture
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Austin, TX location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.

Details

  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable
  • Curbside pickupAvailable

Location

JCPenney
12351 N Ih-35, Austin, TX
78753, United States

Hours

Reviews

4.2
1,391 reviews
5 stars
732
4 stars
374
3 stars
151
2 stars
52
1 star
82
  • CM
    Curtis Mercer
    Oct 21, 2025
    5.0
    I found the knife sharpener I was looking for. The cashier, Marikina, was very polite and helpful.
  • AA
    Alamuddin Akhtari
    Oct 13, 2025
    1.0
    Poor customer service very disrespectful
  • PB
    Pradip Bandy
    Oct 9, 2025
    1.0
    Placed an order online. They said they were processing and then cancelled it without valid reason.
  • KM
    Kelle M
    Oct 5, 2025
    3.0
    Great selectionh of clothes!!! However, the women's dessing room was dirty, full of clothes and no locks on the doors. It was a little hot. Customer in front of me made the same comment. These things didn't make for a pleasant shopping experience. Furthermore, as I was leaving there was discussion of staff just missing a shoplifter. Nice location, but likely understaffed. I hope things are resolved the next time I visit.
  • JH
    Joe Hall
    Oct 2, 2025
    5.0
    They were very helpful at this JCPenney. I had to try to find some shorts that fit me but because they were on clearance they were all out of my size so I had to get my money back but they gave it back no problem. They were very helpful. Very nice people at this store. I truly enjoy JCPenney