JCPenney

Reviews

• SW

  Shirley Wright

  Aug 16, 2025
  1.0
  I came into the store today, August 16 with my husband and my three children two of my kids are autistic my girls four and two we were in the jewelry area, where my husband and I were looking at the jewelry. My daughters had closed the jewelry boxes that were behind us, which everybody knows children in general would do this My daughter is not understanding that this is not something they can do close the boxes. The lady came to me griping at me that we would like to keep these open and I said I’m sorry I didn’t realize that they were playing with them I said and also I don’t understand why you would have them displayed out here knowing that children are gonna come through here and close them so my daughter is autistic and she doesn’t understand. The lady starts to grip at me and I told her I would like to speak to an manager she tells me not to speak to her that she’s not gonna listen to me today and I am walking away, trying to find a manager as I’m explaining to the manager, the way that this woman had treated me and my children. She is telling me to shut up and that she doesn’t want to hear me. If I’m not wrong, the lady’s name was Sharon. She was rude and it kept trying to explain to her that my children are autistic and it’s not OK to eat people who are autistic in this manner
• AB

  Andrea Benz

  Aug 3, 2025
  4.0
  Line at the cashiers station so long but it's back to school time so not enough workers on the floor and little girls clothes 8/9 picked over not a lot of stock left. Store clean except dressing rooms.
• DB

  dianna burks

  Jul 11, 2025
  3.0
  Most Brands I am interested in the coupons don't work. But most stores are that way. Very frustrating.
• CG

  Charmaine Garrison

  May 30, 2025
  1.0
  I would leave a 0 star if I could. They were trying to charge me $79, when the dress is on sale for $31. I had to wait 15 minutes for a manager to come by to help out. The lady at the check out desk tells me that a manager is helping a customer, I get it but it’s been 15 mins and I’m a customer too??? It’s so frustrating when they don’t even try to help with the situation, or even alert the manager that another customer needs help. She just paged the manager after I ask her to when she should’ve done that in the first place. Poor customer service!!!
• DL

  DARLENE LLORENS

  May 25, 2025
  4.0
  Wide range of department store items. Everything these days has gotten very expensive, even on sale items.