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JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Springfield, VA location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Kabir from the #jcpenny jewelry department was very helpful and the service was really nice.
NC
Nathan Colaciello
Oct 26, 2025
5.0
Kabir in the jewelry department had phenomenal customer service. He was also very funny.
AP
Alan Prince
Oct 23, 2025
1.0
I tried returning a shirt, never wore it, tags still attached, and had the receipt. The employee at the return desk accused me of wearing the shirt and refused to process my return. Rude and unprofessional. Her name was Milagros.