JCPenney

Reviews

• RM

  Renee Major

  Oct 20, 2025
  3.0
  Southwest plaza is so bare they've even changed their hours to close at 7:00 p.m. JCPenney has very few visible employees and it's difficult to find an open cashier. I hate to say it but the store is rather boring. Maybe they should play some music and make the atmosphere a little more upbeat.
• NC

  Ngọc Tuyết Cái

  Oct 14, 2025
  5.0
  Plenty of seasonal items available.
• NM

  Naomi McDonald

  Oct 7, 2025
  5.0
  Karl in the jewelry department of this JCPenney was great! His gentle humor brightened our day, he was exceedingly knowledgeable about jewelry, and he made our purchase a pure pleasure. Give this man a raise! He is excellent.
• RD

  Robert Duffy

  Sep 29, 2025
  1.0
  I went to pick up my online order at JCPenney curbside around 6:50 p.m. I checked in and waited until 6:55, but no one came out. I walked to the doors, which still had lights on but were locked even though the store hours show they’re open until 7:00 p.m. I called four times, but no one answered. A young employee briefly came to the door, and I thought she was coming to help me, but instead, she turned around and never came back. By 7:00 p.m., the store closed, and I never received my order. This was extremely disappointing service unprofessional, discourteous, and not respectful of customers’ time. If a store is scheduled to be open until 7, customers should be helped until 7, not ignored. Make sure to arrive well before closing if you don’t want to risk being shut out. Unfortunately, this experience has made me question shopping at this location again.
• NN

  nhi

  Sep 23, 2025
  5.0
  The store was pleasant to visit.