Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome Furniture
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our West Covina, CA location nearby Rowland Heights and Rosemead offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John's Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.3
1,483 reviews
5 stars
900
4 stars
316
3 stars
138
2 stars
45
1 star
84
- AWAileen Wright2 days ago5.0I visited this store on 10/22/25 and had a great experience. I was able to find what I was looking for. The store was clean and well stocked. I was very happy with the associate Mona who helped me pay for my item. She was kind enough to assist me to enter my phone number to my account to make future purchases easier on my JCP card. I wanted to thank her again for great service. ⭐️⭐️⭐️⭐️⭐️
- LSLiz SuarezOct 9, 20255.0Very organized
- BBBarbaraSep 23, 20251.0I placed an online order that’s been stuck in transit for 10 days. I called JCP customer service and they told me to call the store directly. They never pick up and no voicemail has been set up for any extensions. It’s been such a frustrating experience.
- JGJasmine GarciaAug 20, 20255.0PSA: gift cards don't expire (if stated on the back) but do become inactived if you don't use them within a few years. Luckily, Mona and Jen helped me replace my inactive gift card quickly, even though it was a busy day!
- AWAdri WilmotAug 13, 20253.0I ordered something online, received notice! Went to pick up they dont have it. Second time this happens to me. Then i went to return something and they dont want to look up item. Whats up with customer service, this is w covina store