JCPenney

Reviews

• JT

  Jessie T

  Oct 21, 2025
  1.0
  Back in September, I bought a dress that I never ended up wearing, so I decided to return it. When I went to the store, two associates and a manager told me they couldn’t find my receipt using my card or phone number, and said there was nothing they could do. I honestly don’t understand how that’s possible, what’s the point of providing a phone number if it doesn’t help locate the purchase? The only option they gave me was to return it without a receipt and get $18 in store credit, even though I paid almost $40 for the dress. I found that really unfair and unprofessional. There’s no reason a store shouldn’t be able to look up a recent purchase, especially when I used the same card!
• GR

  Gina Rix

  Oct 10, 2025
  5.0
  Michele helped me today. She was great. Found all the things I was looking for.
• ML

  Melanie Laverty

  Oct 10, 2025
  1.0
  Took my ring in to get sized and was supposed to be back by the 4th and it is now almost a week past and still no ring. Everytime I call they say they’re still waiting on it and it should be any day.. I get married in a week. Do better
• SH

  Stephanie Harris

  Sep 27, 2025
  2.0
  Immediately in the store and something in the air made me cough and sneeze like crazy. Bathroom was disgusting. The actual selection of merchandise was very limited.
• AD

  Apo Demir

  Sep 3, 2025
  1.0
  Hiç iyi bir yer değil kesinlikle tavsiye etmem