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JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Amarillo, TX location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
UPDATE: I went into the store the day after my second order was cancelled, and sure enough the products (that already showed as available) were there--in abundance.
The phone number listed below in the comments is a bit of a misdirection. It is a Customer Service number, but it is the phone number for the centralized JC Penney Online Customer Service Center--not the actual Amarillo store location. The orders were cancelled at the store level.
Again, this store does not honor the "buy online, pick up in store" option despite being offered.
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Last week I ordered an item online for store pick that showed as in stock. An hour later my order was cancelled. The next day I went to the store and found the exact item I ordered the day before.
Today, I ordered two items online for store pick up. My order was just cancelled. Both items currently show as available/in stock.
It seems that this is not actually an option, despite being offered.