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JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Grand Rapids, MI location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
The actual manager was efficient but he made the photographer add on individual pictures. I didn't love that. The photographer was absolutely amazing. He knew all the poses and made it so fun. It was just a nastolgic experience. We got the pictures super fast and he even took the time to custom design some
IW
Iretha Wyman
Sep 23, 2025
1.0
Took my mother back today after shopping this weekend to exchange a pair of shoes that was purchased this weekend for a larger size as they were too small for her as she’d tried them on and realized they were too small for her feet . They refused to exchange her shoes because there was a bit of dirt on them and made her pay another 75 dollars for another pair. I feel she was discriminated on being disabled and being Native American as I’ve never had such issues with a return at any other store. Manager was extremely rude and unbending as I explained my mom’s disability and me having to come back and help her to the store to make the exchange. They have lost my respect and my business.
GO
Georg Ostermeyer
Sep 19, 2025
5.0
Wie immer ein sehr breites und passendes Markenangebot. Wenn man seine Größen kennt, kann man sehr effektiv einkaufen. Sehr empfehlenswert!
DF
Donald “Don” Flowers
Sep 16, 2025
4.0
I love my photo experience!
It's the delivery of the photo, they deliver them in a paper envelope and the mailman left them in the rain now no one will take responsibility of my photos!
Such a shame as I was looking forward to these pictures, waited for them to have two companies turn there back on me a senior citizen, you would think they would sent pictures out in waterproof packages!
I'm out over $125!