JCPenney

4.1
1819 reviews

About

Department StoreClothing StoreShoe StoreJewelry StoreHome Furniture
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Grand Rapids, MI location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.

Details

  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable
  • Curbside pickupAvailable

Location

JCPenney
3225 28th St SE, Grand Rapids, MI
49512, United States

Hours

Reviews

4.1
1,819 reviews
5 stars
929
4 stars
493
3 stars
212
2 stars
81
1 star
104
  • VM
    Victoria McWethy
    Sep 27, 2025
    3.0
    Slowest cashiers ever
  • CF
    Chelsea Fansler
    Sep 24, 2025
    4.0
    The actual manager was efficient but he made the photographer add on individual pictures. I didn't love that. The photographer was absolutely amazing. He knew all the poses and made it so fun. It was just a nastolgic experience. We got the pictures super fast and he even took the time to custom design some
  • IW
    Iretha Wyman
    Sep 23, 2025
    1.0
    Took my mother back today after shopping this weekend to exchange a pair of shoes that was purchased this weekend for a larger size as they were too small for her as she’d tried them on and realized they were too small for her feet . They refused to exchange her shoes because there was a bit of dirt on them and made her pay another 75 dollars for another pair. I feel she was discriminated on being disabled and being Native American as I’ve never had such issues with a return at any other store. Manager was extremely rude and unbending as I explained my mom’s disability and me having to come back and help her to the store to make the exchange. They have lost my respect and my business.
  • GO
    Georg Ostermeyer
    Sep 19, 2025
    5.0
    Wie immer ein sehr breites und passendes Markenangebot. Wenn man seine Größen kennt, kann man sehr effektiv einkaufen. Sehr empfehlenswert!
  • DF
    Donald “Don” Flowers
    Sep 16, 2025
    4.0
    I love my photo experience! It's the delivery of the photo, they deliver them in a paper envelope and the mailman left them in the rain now no one will take responsibility of my photos! Such a shame as I was looking forward to these pictures, waited for them to have two companies turn there back on me a senior citizen, you would think they would sent pictures out in waterproof packages! I'm out over $125!