JCPenney

Reviews

• SC

  Sierra Coleman

  3 days ago
  1.0
  These people don’t know what there doing at all charged me over 200 dollars and charged me for fixing my hair after they messed up the color because they couldn’t be patient save your money do not go here
• KD

  Kylee Delmont

  Oct 25, 2025
  5.0
  Linda in jewelry was so sweet and kind. She helped us significantly with our items and checking out even though we did not have any jewelry. This girl goes above and beyond for customers even though she clearly did mot have to. Thanks, Linda in jewelry.
• CW

  chy wind

  Oct 14, 2025
  1.0
  DO NOT BUY JEWELRY FROM HERE!!!! they stole my gold from my ring being sized down from an 8 to a 5 1/2, i paid for the warranty and they refused to fix my 24k gold chain or even give me a proper refund for the necklace. they said i might be able to get a store credit gift card for no more than $250 but there is no guarantee that i will even get what i paid for it let alone the value of the necklace which is crazy because an oz of gold is currently worth about 4k and i have a 1/4 oz gold necklace, basic math tells us that it’s worth at least $800. what did we pay for the warranty for if they’re literally refusing to fix it and in fact wanted me to have some random guy from a completely different store in the mall “fix it for cheap”.. i called today to ask for my gold from my ring because they failed to give it back, the girl clearly didn’t know what she was talking about and told me she would ask someone and call me back. it’s been an hour and 15 minutes and i haven’t gotten a call back. after about 40 minutes of waiting for a call back i called them because i thought she forgot about me, a guy answered and put me on hold just to come back to tell me that she was with a customer and that he would take down my name and # to give me a call back. that was 35 minutes ago. i now believe that this was all intentional and they stole my gold on purpose and are absolutely not going to give it back or even call me back. UPDATE: it has now been all day and i have not received a call back so i called the customer service # for jcpenneys. she asked me if i called to have it sized or if i went in store. i told her i went in store, she then said that they send it out to the company that is contracted to do their warranty program and that i needed to call them. she gave me the #, i called them, and it wasn't until i got to speak with a supervisor that knew what he was talking about after 20 minutes of dumbing down the situation repeatedly to a woman that had no clue as to what she was talking about and he was actually wonderful and the only person to actually help me and he doesn’t even work for jcpenneys! he told me that since i took it to get it sized in store, jcpenneys sent it to jcpenneys ppl that do the sizing and everything and i needed to talk to them. so basically i’m getting sent all around and have made it back to jcpenneys who i STILL have not received a call back from and they close in 30 minutes. so absolutely do not go here for jewelry!!!!
• MM

  Mark M

  Oct 13, 2025
  5.0
  Good clearance deals this week there.
• SW

  sidney watson

  Sep 25, 2025
  1.0
  Very strange and uncomfortable experience today in the beauty department. My boyfriend and I were looking at some body wash he likes and the lady working came up behind us and said hello, we said hi back and then continued to talk look at the soap but I could just feel her standing there right behind us and staring at us. So we turn back around and she's hovering us - asks if we have a question about the body wash, we say no we do not and then she hands me a basket that I did not need. Once she finally walks away she stands right behind the closest shelf where I can see her still watching us. It was very uncomfortable, we left immediately. There is nothing worse than going somewhere to spend money and the employees make you feel like you can't browse in peace.