JCPenney

Reviews

• TD

  Tanya Dee

  Aug 22, 2025
  1.0
  I am deeply disappointed with my experience at JCPenney Portrait Studio. I brought my newborn granddaughter in for pictures to capture a once-in-a-lifetime moment, and not only were the first photos poorly done, but the retake was even worse. The props were dirty, the rugs looked unsanitary, and the photographer did not use gloves while handling my newborn. There was no care or patience shown, even though photographing newborns requires skill and gentleness. During my appointment, I was rushed to make decisions while standing — no proper time was given to sit and review the images. Despite paying $400, the photos I received were unusable, and the opportunity to preserve this precious time is gone forever. This was not only a waste of money, but also a heartbreaking loss of a moment I can never get back. I would not recommend this studio for newborn photography to anyone.
• TA

  Timothy A

  Aug 9, 2025
  1.0
  11am ??? Really?? Half the day over by 11am opening.
• MM

  MrShahmasood

  Jul 1, 2025
  1.0
  I was harassed by the store manager on duty Michelle and her assistant on duty John. I went with my wife and son to return a shirt due to wrong size. I didn't realize that it was over sixty days and the return policy is sixty days or less. The man by the name of John in a rude and loud voice, told me that he couldn't return or exchange the shirt. He never greeted me or had empathy, probably because I was a person of color. I didn't like the tone of his voice and attitude, I asked to call the manager. He first lied by saying that he was the manager, but then called another manager on duty by the name of Michelle. When I tried explaining her the situation, she supported her assistant and raised her voice at me and kept talking over me. I felt offended and scared. I told her that I will escalate this to the area or district manager, she told me get lost. I felt discriminated due to my color. I told her I will escalate that and started walking towards the exit door with my son and wife. She kept following her and my son started crying because he got scared of her. I told her stay back, don't follow us we feel harassed but she didn't listen. We finally were able to exit the store. They demonstrated harassment, threats, arrogance and rude attitude. I am surprised people like that are employed, they shouldn't be working at a reputable store like JCPenney. I will escalate this to corporate office and will go as higher as I could to ensure this doesn't happen to other customers. Racist staff, they think they own the store. Very bad experience.
• MO

  Matt Osnap

  May 15, 2025
  5.0
  Closed to bad