JCPenney

Reviews

• TT

  TSEDEKE TASEW

  Oct 5, 2025
  3.0
  Customers service weakness
• DB

  Darlean Basuedayva

  Oct 4, 2025
  5.0
  Today I met Norman. He was in the jewelry department. I was searching for a cross that was diamond. He was able to provide the best customer service as we searched for the perfect cross. I got 40% of a diamond cross and will treasure it for years. I also bought other pieces of jewelry. Norman was absolutely the best salesman! He was very knowledgeable and made my day. Thank you for hiring such an employee. Norman, it was nice to meet you.
• BC

  Bradford Clark

  Aug 8, 2025
  1.0
  Unacceptable Behavior – JCPenney, Patrick Henry Mall I walked up to the register to check out and was completely ignored while the associate chatted casually with a coworker. I stood there, clearly waiting, yet no acknowledgment came for several minutes. When she finally spoke, it wasn’t to help me—it was to tell me to go somewhere else, despite standing right in front of her register and card reader. The message was clear: I wasn’t worth her time. This wasn’t just bad service—it was pointed, dismissive, and deeply disrespectful. I left not just frustrated, but with the sinking feeling that I wasn’t being treated like everyone else. And that’s something no customer should ever feel. This needs to be addressed. Brushed-off apologies aren’t enough.
• SS

  Shay

  Jul 19, 2025
  4.0
  Chill atmosphere. It always has a specific smell to the store. But the employees are nice and the selection is huge
• JL

  Johana Lagos

  May 22, 2025
  3.0
  I like JCP, but the quality of clothes is not what it used to be. Still has some good things for men and kids. I can't ever find anything I like for myself.