JCPenney

Reviews

• KT

  Karthic Raj Thiruvengadam

  2 days ago
  1.0
  I had a disappointing experience at JCPenney recently. I returned a merchandise item in-store, but I still haven’t received my refund. The associate at the counter confirmed the return and said the amount would be credited back to my account, but it’s been several days and nothing has shown up. I tried contacting customer service, and unfortunately there was no real help. I was moved between departments with no clear answer on where my refund is or when I will receive it. It’s frustrating to return something properly and then be left waiting without communication. I expected better transparency and customer support from a store like JCPenney.
• SS

  Susan

  Oct 15, 2025
  5.0
  Adrienne (the manager that goes by church) was so solution-minded and went above and beyond to help! Lynette and Donna were very welcoming, helpful, and patient as they worked together to help me obtain the balance from an old gift card. Excellent customer service all around — truly appreciated! Customer service is really hard to find in today’s time and when you find people who care to make a difference they definitely deserve recognition!!
• CT

  Cynthia Typaldos

  Oct 3, 2025
  5.0
  Beautiful well stocked store. I bought a comforter & a quilt, choosing from a huge selection, most of which were on sale. Then the checkout clerk found a coupon online so the price was even lower. I have bought bedding in the past at Ross, but their selection has plummeted. Now realize I can get similar goods with a bigger selection, lower price, pleasant shopping experience, and knowledgeable sales clerks at JC Penny! I was really impressed with this store in Manteca CA.
• CL

  Crystal Leonardo

  Sep 24, 2025
  1.0
  My husband bought me a necklace as a gift. Unfortunately the chain was broken. Went in to exchange the chain. Per their policy no exchanges and repairs are only done if you purchase a protection policy. If no protection policy you're required to pay for the repair. If it's broken out of the box it shouldn't be a hassle for an exchange or be charged for repairs. If you're seeking quality products and customer service then I'd advise against JC Penney. Discouraged longtime customer.
• BB

  Brenda Bedal

  Sep 14, 2025
  2.0
  Penneys needs alot more people working the floor. We could never find anyone to help us. The place had stuff including ítems for sale all over the floor. Hopefully will straighten the store and get more help.