Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome Furniture
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Richmond, KY location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.3
734 reviews
5 stars
444
4 stars
173
3 stars
58
2 stars
23
1 star
36
What are people saying?
AI-generated from customer reviews
Customer Service
Mixed reviews on staff friendliness; some employees are praised for helpfulness while others are noted as rude or unhelpful.
Checkout Experience
Long wait times reported due to insufficient cashiers, especially during busy hours.
Product Selection
Customers appreciate the variety of items, particularly in the Big and Tall section, but some express disappointment in the overall selection and organization.
Store Cleanliness
Generally positive feedback on store cleanliness and organization, though some customers noted areas for improvement.
Sales and Discounts
Many customers highlight the good sales and discounts available, making shopping more appealing.
- PHPaul Hall2 days ago3.0It was ok .they really did not have any good deals
- MCMoving Forward CleanoutsOct 26, 20255.0Great JC Penneys. Lots of stuff to choose from. Only thing I would change is that there is one cashier for all the departments. Why in the world does each department not have a way to check out? Make your day amazing and never stop moving forward!💜
- ADAngel DowdyAug 27, 20255.0Had a problem with our credit card and the employee Caroline went above and beyond to help even called the help service number herself and fixed it! Was really nice and professional!
- RWRobin WilliamsAug 3, 20255.0Love this store cashier and mangers are super nice and it was easy to find things .
- MRMary RothwellJul 16, 20254.0they always have good selection of things