Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome Furniture
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Lynchburg, VA location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.1
781 reviews
5 stars
394
4 stars
209
3 stars
101
2 stars
32
1 star
45
What are people saying?
AI-generated from customer reviews
Customer Service
While some customers praised the friendly and helpful staff, others reported poor service and long wait times due to understaffing.
Store Condition
Feedback indicated that the store is clean but in need of remodeling, with some areas appearing outdated and messy.
Checkout Experience
Many customers expressed frustration over long lines and only one register open, particularly during busy shopping times.
Product Availability
Customers noted a good selection of items and sales, but some reported that specific items were out of stock or not available.
Salon Services
The in-store salon received positive reviews for its staff and services, with customers expressing satisfaction with their haircuts.
- CBChristine BerryOct 21, 20255.0Although a smaller store, it was nice to get some good old-fashioned friendly service!
- CCclarence cranmerOct 14, 20254.0Great prices and pleasant staff
- SWShanna WhitworthOct 4, 20253.0Only one register open on a Saturday is not good for business
- HPHaleigh PayneSep 2, 20255.0Love Jcpennys
- JPJason PriceAug 30, 20251.0If there’s one store in Lynchburg that I think has dial up still and 90’s computers it’s here. This place is ridiculous. So slow, terribly slow. Their return process is absolutely terrible. It’s never a quick return it’s like pulling teeth. Needs remodeled place looks like a dungeon and that bathrooms looks terrible too