Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome Furniture
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Burlington, NC location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.2
769 reviews
5 stars
396
4 stars
210
3 stars
98
2 stars
22
1 star
43
What are people saying?
AI-generated from customer reviews
Customer Service
Mixed reviews on customer service; while some praised staff for being friendly and helpful, others reported rude interactions and long wait times.
Store Condition
The store is generally clean and organized, but some customers noted areas needing better merchandising and low inventory.
Product Selection
Customers expressed disappointment with the limited selection of clothing, particularly in men's and plus sizes, and some found prices to be high.
Checkout Experience
Many customers reported slow checkout processes, leading to frustration during their shopping experience.
Online Shopping Issues
Several customers faced problems with online orders, including missing items and lack of communication regarding order status.
- KEKaren EdwardsOct 24, 20254.0It was okay.
- GJGuy JanneyOct 17, 20251.0Ask store manager why close at 7 pm and he act like he don't care. Wow someone needs him gone no respect. On a Friday night .
- DADenise AkinsSep 10, 20255.0I’ve shopped these chain of sores since the 70’s , y kids & now my Beautiful Granddaughter! Even while we were stationed in Germany in the 80’s 90’s I used their Catalog to place orders. This is my To go Store forever .. Thanks JCp you’re the best ( like my other family) Ty
- MZMichael ZamoraAug 29, 20255.0Store was very clean and organized. Customer service was excellent. Was helped by, Laura, at the cash register. She was very nice and helpful!
- YGYvonne GrahamAug 23, 20255.0Didn't go in.. change my mind, but JCP is always 5 star to me..