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JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Anchorage, Alaska location nearby Eagle River and Wasilla offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John's Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
I came to visit Alaska from Hawaii. Very excited to visit JCPenny in Anchorage. It's been awhile since JCPenny left the Hawaiian Islands.
I was excited to go shopping at JCPenny, left very disappointed. Waited too long to have someone assist me at the Jewelry counter. I asked one of the employees that passed me, she said she's over there. Waited, hoping someone will finally see me. I ended leaving all the clothes I was going to purchase. What happened to customer service JCPenny?
EJ
Erin J
Oct 5, 2025
4.0
Products have always been reliable, but customer service was really poor for several years. It has drastically improved in the last year or so! Last 3 times I have been in, my employee interactions have been great!