JCPenney

Reviews

• RC

  Renee C

  Sep 9, 2025
  5.0
  This JCPenneys went above and beyond!!! I had ordered shoes back on Aug 31 and was told they'd be in on Sept 4 at the store. I live an hour away so I took their word on the delivery date. No shoes. I waited until Sept 8 and went again. The JCPENNEY's app just said in transit with no tracking of movements. At the store they tried to locate the shoes with the store computer, no luck. They called customer service at JCP.com, no luck. Finally they said they thought they were lost but couldn't cancel them until they were lost for at least 10 days. Seeing how frustrated I was because if I would have ordered them directly from JCP.com I would have had them on Sept 4 at my house. They decided to reorder my shoes at the same price and then just have them delivered to my home for free. The store clerk said I'd receive them on Wed Sept 10 because they would ship them right to my house one day delivery. This helped out so much since I live so far away. They also said when the 10 day period came up they would just cancel my original order and refund my cc. Guess what I received them a day early and they fit perfect! Thank you Arnot Mall JCP!
• CH

  Carissa Horning

  Sep 9, 2025
  5.0
  I love shopping here! I am so glad this store is still around. I can find clothes that fit me just about every time I go clothes shopping.
• JB

  Jennifer Bly

  Sep 6, 2025
  5.0
  Great prices and found everything I was looking for.
• SS

  Sherry Sills

  Aug 17, 2025
  5.0
  Lots of choices. I love their sales!
• SS

  Shaun Swinarski

  Aug 8, 2025
  5.0
  Expensive prices for psuedoquality clothes. Thank you for that