JCPenney

4.2
2125 reviews

About

Department StoreClothing StoreShoe StoreJewelry StoreHome Furniture
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Fayetteville, NC location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.

Details

  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable
  • Curbside pickupAvailable

Location

JCPenney
300 Cross Creek Mall, Fayetteville, NC
28303, United States

Hours

Reviews

4.2
2,125 reviews
5 stars
1,206
4 stars
511
3 stars
236
2 stars
54
1 star
118
  • GM
    Gregory McGougan
    Oct 27, 2025
    5.0
    I was doing a survey on the great visit had a JC PENNY today the ladies were so helpful today friendly and kind. I did get a chance to mention Phillis was the sweetest and patient young lady that was my cashier. She made me feel welcome and want to shop more. Thank you Mrs Phillip and the other young lady who ran price check and great deals. 10 out of 10 customer service
  • HC
    Heather Curci
    Oct 24, 2025
    3.0
    I only was near this store because the I transfer buses at the mall. I don't shop at the mall. The overhead raises the cost on the merchandise and it's ridiculous. I'll find a stand alone store or find a different store with the same quality of merchandise for a lot cheaper. Plus I don't do crowds very well.
  • CL
    Christine Long
    Oct 19, 2025
    4.0
    The salesperson was very helpful! The store has excellent variety we were able to find the perfect dress 👗 for my granddaughter. A minor problem at check out was handled promptly, efficiently and with the utmost courtesy.
  • TM
    Troy Mitchell
    Oct 4, 2025
    1.0
    Hard to believe they won't open the door to the mall entrance until 11:00?? There reason was this started during COVID and they haven't changed the policy. Manager wake up.
  • HR
    Heather Rojas
    Sep 20, 2025
    3.0
    Clothes are mid. People ignore you here so I guess thats a plus.