JCPenney

Reviews

• TE

  Tiffany E.

  3 days ago
  3.0
  I gave it 3 stars because the cashier, Wanda, is rude and insulting. It didn't look like i had paid for the item and instead of being professional, she decided to insult me. I won't be visiting here again.
• KC

  Kate Cavanaugh

  Oct 22, 2025
  1.0
  Stood in line for 40 minutes today to return an entire order of 4 items that didn't fit. Once finished, the lady at the register said I would receive my confirmation of return by email. When home, I see that she only scanned s 3 out of the 4 items I gave her. I called corporate and they said they couldn't help me and to call the store. I've spent the last hour attempting to call the store and at one time let it ring for 16 minutes. In calling other departments, I was hung up on. It's not wonder these department stores are going out of business. It looks like my only option is return to the store and speak to someone in person, hopefully not to have to wait 40 minutes again in line to do so, and hoping they take responsibility for their mistake and I am able to get my refund for the item I have already returned to them.
• KB

  Kierra Bradley

  Oct 14, 2025
  5.0
  I want to give a huge shout out to Mrs. Angela in the jewelry department when I tell you, my experience was beyond amazing looking for a wedding band for my fiancé . She made every step so special and I’m so grateful that I had her help ! She was beyond patient with me ! Planning a wedding is already stressful enough but to have someone care and take their time with you not rushing you just made my day! If it wasn’t too late l I would invite Mrs.Angela to the wedding 😭 I could go on and on about the her amazing customer service!!!!! But I want to say thank you so much !
• SW

  Sunshine Watson

  Sep 20, 2025
  3.0
  Some of the employees there are unwilling to assist.Younger employees walking around on their personal phones.I asked one of them where was customer service and she said "you are going in the right direction just keep straight",which I did.That way came to a dead end,led me right into housewares.I turned around made another turn,and found it myself.She should have said "when you get to the end make a left,then a right,or better instead,she should have led me there.I was pretty much going in circles I even went back downstairs to ask.The employees in the jewelry department are wonderful.
• SL

  Shameka Clark-Savage, LPC LCPC LCMHC

  Aug 19, 2025
  4.0
  Although the young lady was very friendly and helpful at the customer service counter hence the rating the selection for bedding and other items were not adequate.