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JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Chico, CA location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
I have been a regular customer for decades. I am highly disappointed in a couple of recent interactions. First, I had an on-line order that never arrived; then when using Curbside pickup, no one answered phones and the app did not work. Reached out to store and online. Apathy.
PE
Patti Enns
Aug 2, 2025
1.0
I’m surprised this store is still open. It’s poorly staffed - can’t find a sales associate anywhere! It’s run down. Poor selection of everything! The cosmetic area is empty - no shoppers and lots of empty shelves. No name brand cosmetics. You could find more selection at your local drug store. No wonder people shop online.
MH
Marco Antonio Calvillo Hernández
Jul 27, 2025
3.0
Conozco muy bien la tienda y la verdad es que la tienda tiene un poco más cosas malas que buenas.
Buenas
1. ofertas
2. Son amigables y ayudan en lo que pueden
Malas
1. No hay mucha variedad
2. Tienen 3 zonas para pagar pero solo está abierta 1 y solo un cajero
3. No tiene muchos baños de hombre
4. Si necesitas checar el precio con su app en la tienda es difícil porque casi no o no hay señal adentro
KS
Kevin Sullivan
Jul 14, 2025
5.0
We were welcomed into the store and shopped in peace, found what I came in for and then went to check out. There was a small line but an employee named Mya opened up a register to assist me. She was very helpful, friendly, and well versed in customer service.