JCPenney

4.1
922 reviews

About

Department StoreClothing StoreShoe StoreJewelry StoreHome Furniture
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Chico, CA location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.

Details

  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable
  • Curbside pickupAvailable

Location

JCPenney
1932 E 20th St, Chico, CA
95928, United States

Hours

Reviews

4.1
922 reviews
5 stars
440
4 stars
244
3 stars
144
2 stars
40
1 star
54
  • SB
    S B
    Aug 28, 2025
    1.0
    I have been a regular customer for decades. I am highly disappointed in a couple of recent interactions. First, I had an on-line order that never arrived; then when using Curbside pickup, no one answered phones and the app did not work. Reached out to store and online. Apathy.
  • PE
    Patti Enns
    Aug 2, 2025
    1.0
    I’m surprised this store is still open. It’s poorly staffed - can’t find a sales associate anywhere! It’s run down. Poor selection of everything! The cosmetic area is empty - no shoppers and lots of empty shelves. No name brand cosmetics. You could find more selection at your local drug store. No wonder people shop online.
  • MH
    Marco Antonio Calvillo Hernández
    Jul 27, 2025
    3.0
    Conozco muy bien la tienda y la verdad es que la tienda tiene un poco más cosas malas que buenas. Buenas 1. ofertas 2. Son amigables y ayudan en lo que pueden Malas 1. No hay mucha variedad 2. Tienen 3 zonas para pagar pero solo está abierta 1 y solo un cajero 3. No tiene muchos baños de hombre 4. Si necesitas checar el precio con su app en la tienda es difícil porque casi no o no hay señal adentro
  • KS
    Kevin Sullivan
    Jul 14, 2025
    5.0
    We were welcomed into the store and shopped in peace, found what I came in for and then went to check out. There was a small line but an employee named Mya opened up a register to assist me. She was very helpful, friendly, and well versed in customer service.
  • KD
    Kristina Davis
    Jul 1, 2025
    5.0
    Old store