Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome Furniture
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Fort Smith, AR location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.2
1,285 reviews
5 stars
687
4 stars
317
3 stars
157
2 stars
57
1 star
67
What are people saying?
AI-generated from customer reviews
Customer Service
Many customers praised the friendly and helpful staff, particularly in departments like jewelry and clothing.
Product Quality
Mixed feedback on product quality; while some items were appreciated, others, like hoodies, were reported to have issues.
Store Selection
Customers noted a limited selection in certain categories, especially plus sizes and men's shoes, leading to dissatisfaction.
Pricing and Sales
Customers frequently mentioned great deals and sales, although some felt prices were high without discounts.
Store Condition
The store was described as clean and well-stocked, but some customers felt it looked outdated and in need of renovation.
- LSLydia Stone4 days ago5.0Great deals for the whole family
- DBDean BryantOct 9, 20255.0Great service helpful associates. I enjoyed shopping there and I don't like to shop.
- VOVanessa OwensSep 8, 20254.0We just like to look around but it’s a great place to get some clothes for it kids
- CECrystal EnriquezAug 30, 20255.0I love jcpennys anyways and I wanted to compliment the lady that helped check me out today was very friendly helpful and kind her name was Alisia
- BJBrittany JusticeAug 28, 20255.0Great deals for clothes