Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome Furniture
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Kennewick, WA location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.1
1,591 reviews
5 stars
811
4 stars
428
3 stars
196
2 stars
61
1 star
95
What are people saying?
AI-generated from customer reviews
Customer Service
Feedback on staff performance is mixed; while some employees are praised for their helpfulness and kindness, others are reported as rude or unhelpful.
Store Condition
The store is generally described as clean and organized, but there are complaints about the condition of the bathrooms and clutter in some areas.
Product Selection
Customers appreciate the variety of products and good sales, though some express disappointment over limited selections in certain departments, particularly plus sizes.
Checkout Experience
Many reviews mention long wait times at checkout and difficulty finding assistance, leading to frustration among customers.
Pricing
Overall, customers find the prices reasonable and appreciate the clearance deals, although some items are considered overpriced.
- BGbetty guizar1 day ago5.0Lots of good sales and good coupons. Lots of savings
- TTTina Thompson6 days ago4.0Lots of good deals although it was hard to find help when needed.
- KWkevin whiteSep 21, 20254.0Quick trip to get Senior photos.
- SDShawn DannarSep 16, 20253.0Small store, but good sales
- TLThomas LongwaterSep 16, 20251.0I was shopping in jewelry department when I heard a loud and hostile sounding Southern man's voice shouting Ashley! I looked around to find a what looked a man with his hands in his pockets rolling his shoulders shouting at employee "Ashley do you like your job?" The employee seemed to recognize him as a manger. The employee looked openly scare of this large southern man. If this is how a manager treats employees I will definitely tell my friends and family to stay away from this store. I will also be sharing my story on as many platforms as possible.