JCPenney

Reviews

• SS

  Sneha Sudheer

  Oct 25, 2025
  5.0
  Good collection. Great service from Munira!!!
• CM

  Carol Faith Martinez

  Oct 25, 2025
  5.0
  This place was amazing, such kind people working there, me and my friends had such a nice conversation with Uncle Charles. We just met him he's so kind. We have to go again soon.
• RJ

  Rebecca John

  Sep 25, 2025
  1.0
  We came from Arizona to take family pictures with our son for the first time with family members. We had an appointment 6:15 and received and phone call earlier in the day “come in earlier to prep” we arrived promptly at 6:15 and a group ahead of us was still taking pictures we waiting…. About 10min later the associate comes out stating she was fishing g up shortly. Kept waiting and then I had to go in and ask for another time she stated be another minute. Then at 6:57 saw the family come out and we continued to wait and finally a third time asked and she was working on the pictures. We asked why we weren’t notified of these “earlier delays” we unfortunately had to leave with no options. This was disappointing as we had flew out around the plans of our first family pictures.
• CK

  Corrina K

  Sep 9, 2025
  5.0
  I want to sincerely thank Lekedric Owens in Men’s Wear and his manager, Devi, for their outstanding compassion and professionalism. Not long ago, while shopping at the JC Penney, located in First Colony Mall, my husband—who uses a walker—experienced a medical episode. Lekedric immediately responded with calm urgency, bringing a chair, helping him get settled, and staying by our side with kindness and respect. Devi arrived promptly, reassured us, and coordinated with mall security so we could exit safely. Their empathy and professionalism turned a very stressful situation into one where we felt cared for and supported. Their actions went above and beyond. We are sincerely grateful for their thoughtful and timely response, and we wanted to be sure their actions were recognized. JCPenney is fortunate to have them on the team!
• DZ

  deej Zepeda

  Sep 7, 2025
  5.0
  We attended the UH Suit Up Event put on by JC Penny here at the First Colony Mall. We were able to find a full four piece suit, tie, and belt in record time! Charles was an absolutely fantastic representative that helped me feel great with my selections and offered knowledgeable advice that helped me learn more about my sizing and style! Charles definitely made the whole event feel stress-free and enjoyable, I hope to work with him again in the future!!