JCPenney

Reviews

• JP

  Jessica Patterson

  Oct 24, 2025
  1.0
  Horrible experience just now!!! My husband ran inside the store to grab a shirt. Went to the line to pay. He ended up waiting for 15+ min in line with only 1 person in front in the checkout. Not that much stuff, but the lady behind the counter went so slow to scan the items. Then, she didn't call for help until other people showed up behind my husband! Um, why make my husband wait the whole time?! Very unhappy customer!
• NC

  nancy calabrese

  Oct 6, 2025
  5.0
  the prices are better need to stock more sneakers and shoes
• TM

  Tasha McCrea

  Sep 29, 2025
  5.0
  Great prices and nice clothes
• GG

  Gustavo Garcia

  Sep 10, 2025
  5.0
  Mu gusto ese lugar, solo una vez la visite y todo bien
• SL

  Stephanie Larios

  Aug 14, 2025
  1.0
  I went to take my ring to be fixed. The only thing they had to do was replace one of the rubies that was missing on my ring. When I went to go pick up my ring that I had bought from them some years ago, I saw that the rubies they put on was smaller than the original ones. I let the worker know that It was smaller and they were acting iffy from then on. The lady got on the phone to call someone but stepped away to do it and then didn’t even tell me what the conclusion was until I asked. Then I felt pressure to just pay for the fixes because no matter what I said she kept saying they would charge me more and that they have nothing to do with that since it’s a 3rd party fixing it. I explained to her that they should have told me as now my ring looks uneven and a little lopsided but no matter what I said she kept telling me if she was me she’d just pay (which was $200! Which is literally a few dollars less than how much I bought the ring for!) and that they would charge me more and the proceeds to tell me the structure holding the rubies were uneven (it’s not). I didn’t feel that was fair as I should have been informed and I felt defeated to fight it even after I said I wasn’t satisfied with the repairs. Then I was told to sign saying I was satisfied. All this to say DO NOT GO AND GET IT FIXED THERE!!! They will just mess it up and not take responsibility and don’t care about customer satisfaction. PLEASE GO TO AN ACTUAL JEWLER WHO CARES ABOUT YOU LOVING YOUR RING!