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JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Champaign, IL location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Staff too busy on cell phones & each other to wait on customers.
I was NOT the only angry customer.
They had abandoned the rearmost station to congregate at the front, leaving mo sign to direct customers to the front.
Very poor customer service and my situation was not resolved.
In fact, no real suggestion was offered.
Apparently uneducated or simply too young to care.
As the saying goes:
"There are those who can and those who can't ... and they're both right".
DA
Debra Alumbaugh
Sep 8, 2025
5.0
Found what I was hunting for easy in and out access!
SA
serdrena anderson
Aug 10, 2025
5.0
Emilio has Awesome customer service skills and is very helpful. Thanks for giving us a great shopping experience
MT
Maile Tatman
Jul 23, 2025
5.0
I needed a place that had some actual Husky clothing options for my grandson but no body else had the Husky slim option. JCPenny came through with everything we needed. I was finally able to find something for him here.