JCPenney

Reviews

• KB

  Kate Brandt

  Sep 8, 2025
  2.0
  I went specifically to find womens dress pants. Not only were the racks a total mess, there were very few options even among the same brand. The changing room, which was not easy to find, was filthy. The floors in particular were grotesque. I won't be back to JCP.
• KK

  kiwi

  Sep 5, 2025
  1.0
  Horrible customer service minus the salon manager. What a sweetheart. Walked in, bought shampoo. Smooth transaction, lovely conversation, all that stuff. Got a coupon. Bought a second one. Wondered if the coupon I used for the first one could stack with the one I just earned with rewards. Walked back to go ask salon manager. Older lady saw me walking by the design center asked me if I needed help. Wasn’t even going to ask her in the first place. So then I asked her the question very respectfully, and she talked to me like I was dumb. Was extremely impatient from the start. I just explained that I wondered if both coupons would work and she was obviously getting irritated at me for no reason and kept talking to me like I was 5 years old. I was very kind and patient. I left confused because I had no idea why I was treated the way I was. No reason to be rude to anyone unless they deserve it and I am always nice until someone isn’t nice to me. Obviously, because the salon manager was so sweet to me. I was set back. Horrible customer service on her part. I had every right to get irritated with her in return and talk to her like she did me, but instead I stayed calm and focused on the sweet salon manager instead. The manager didn’t look at me like I was dumb. She understood my curiosity. Almost wanted to ask what her issue was with me because I didn’t do anything to her. What a joke. Don’t ask the older lady for assistance or you’ll be visually berated while she’s assuming you’re educationally handicapped. 0 stars.
• LL

  LG

  Jul 12, 2025
  1.0
  Beware of JCP prices, shop around. JCP prices online/in-store are so inflated. I shopped online for many things and each time I compared to other retailers like Target and Kohls, JCP was 3x the price (retail and sale price) for many things. When you earn bonus cash is it even worth it? No. Beyond the blinds sales, I won't be shopping at JCP ever again.
• TL

  Tom Loughrey

  Jul 10, 2025
  3.0
  OMG. Adds on suits are very misleading 50 turns into 200+ I still have my money
• NN

  Nancy

  May 19, 2025
  1.0
  Place used to be great and people helpful. Now nobody is around. I waited to buy something and nobody would help me. When they finally did come they said sorry we are closing you will have to come back again. Sorry but that is not how sales works and you lost business due to the lack of training to make money.