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JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Layton, UT location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Take care of your customers!! We all have options. You soon will not be an option if you don’t take care of your customer. Empower your management to take care of the guest. I was well aware that I missed the return window by five days, though I just wanted to exchange for a different size. The shirt I wore and washed I did not attempt to return as that would not be ok. Though the other I thought an exchange would be ok even after the window. I went and found three shirts that all fit great. I then went to check out and the young man said he would have to get a manager. Well the Manager was not at all interested in making an exchange. The answer was NO. I liked the shirts selected so much that I drove to the next nearest store and this time did not present my receipt. Still had some hoops to jump through but was granted my exchange and purchased the three shirts. Moral of the story take care of your customers and empower your people.
SA
Stephen Allred
Jun 11, 2025
5.0
I ordered a suit jacket (40R) and slacks online, though I was a little off with my measurements and the jacket length and sleeves were a little short on me. McKye assisted me and the exchange for a 40L jacket was a hassle-free process. Thank you!