Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome Furniture
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our McAllen, TX location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.5
2,412 reviews
5 stars
1,621
4 stars
492
3 stars
177
2 stars
45
1 star
77
- MCMARIO ALADRO CHIO5 days ago5.0Encontré muchos descuentos de temporada.
- ABAli BlevinsOct 2, 20255.0Staff gave excellent service.
- GSGraciela starkeySep 30, 20255.0Me encanta la ropa y zapatos de esa tienda, además todos los empleados son muy amables. Compre un traje hermoso para la boda civil de mi hijo.
- VPVane PalMtzSep 15, 20251.0I just had the worst experience at JCPenney La Plaza Mall McAllen, TX with a member of management by the name of Megan Hanson. I came to return some adaptive shorts I purchased for my mother who happens to be in a wheelchair. The adaptive clothing is made specifically for people with disabilities. I was over 9 days on the new 60 day return policy JCPenney now has. They gave me a store credit for less than the item. I asked to speak to a manager so I could offer feedback about this policy and how they may want to include exceptions to the policy, example for people with mobility issues. Megan Hanson was not only dismissive of my feedback but extremely rude. I told her the difference in price was not my concern. My concern was about maybe this policy needing to be reviewed for this type of clothing and customer exceptions. Megan kept on telling me that policy is policy and that she cannot do anything to change that. I told her I understood policy. What I needed from her as a member of management was to take my feedback and bubble it up to see if anything could be revised. She very sarcastically replied that my feedback would have to be bubbled up to about 4 different managers and her demeanor was so belittling that I just thanked her for her time and that she could go back to do whatever she was doing before she came over. I really hope that either the cashier that heard my concern or even Megan herself reflects on my words and brings this up to see if anything can be revised or updated in the new return policy.
- EGEugene GavitoSep 14, 20255.0I got Stafford tee shirts worth $40.00 need to be exchanged for smaller size.it was a gift and I did not have receipt so I could not exchange . But I could return them for $7.00 credit a $40.00 price on the package. What a rip off.! Today I got a call from Michelle from the JC Penney store in McAllen and she did the exchange. She was very nice and courteous