JCPenney

Reviews

• VV

  Voodooed

  Oct 26, 2025
  1.0
  Dont buy suits here they literally put the labels on spots that damage the suit and will not let you return or get it replaced cause the labels were taken off. But how are you suppose to know its gonna be damaged until removing them.
• JK

  Janet Knowles

  Oct 18, 2025
  2.0
  Dressing room is a mile walk from petite section. Petite section has very little to offer
• OH

  Olivia H

  Sep 26, 2025
  1.0
  The workers in the makeup store are beyond rude. I was shouted at from across the store and spoken to in a very rude and condescending tone for asking the person I was shopping with if I could open a product to see what color it was. In the workers defense, there were signs stating not to, but I clearly didn't see them and she was incredibly mean about it. I've never in my life been spoken to so rudely by a store employee.I felt so uncomfortable after her yelling at me that I left the store without purchasing anything, I will not be back nor will I ever recommend this store to anyone else!
• NW

  Nina Wick

  Sep 10, 2025
  1.0
  I love shopping at this store and im a returning loyal customer but the employees that work here are very rude and unprofessional. I went in here today to get my order pick up and I went to the customer service desk. when I walked in, there were no employees at the counter but two ladies were standing talking to each other until one finally came around the counter to help me. The one that helped me was a short black older lady that i have seen multiple times when i shop here and she wasn't friendly at all when she encountered me. She asked for my phone number and went to get my package, when she returned she just stood there with the package in her hand held out to me, no thank you or anything. Very unprofessional, I did talk to the manager Suzanne, she apologized and she said she would talk to the employee but im not sure if anything will be different next time I shop there due to the manager/employee relationship.
• DS

  Daniel S

  Aug 25, 2025
  1.0
  So during my recent experience with the JCPenney, fine jewelry counter I had bought a golden rope chain for about $425 including the protection plan The piece of jewelry broke within the first week and by the second it was out for repair two months later it came back from repair spending more time at the repair shop then with me at this point when it came back from the repair professionals it’s almost as if they had just bended it back into place. It immediately broke right after And once again was out for repair that makes two times another two months later it comes back this time it holds its strength for two weeks at this point I request what’s known as a Buyout. JCPenny policy states that you can “insist” on a refund back to the original payment during a buyout Here is where things get a little weird when I return to complete the buyout process at JCPenney. They were adamant on giving me store credit all sorts of different managers came to talk to me trying to manipulate me into taking store credit after explaining that that was not gonna work for me due to my negative experience which took about an hour of my time later, they finally agreed to give me back the money to the card. I paid minus The insurance that they made me buy to protect their shoddy merchandise. If they had been honest and true and refunded my total amount, I would not have left a review at all Beware of fine jewelry at JCPenney. It’s quality is cheap and that’s why the price is lower.