JCPenney

Reviews

• SV

  Susan Valentine

  today
  5.0
  Very nice. Great merchandise. They have petite sizes!
• BB

  Bubblygirl87

  4 days ago
  1.0
  I purchased about $250 from this store on Oct 28 2025 .I wanted to have more but the ladies in the changing area were too rude . They ordered me to put the tried dresses back on hanger and were saying it again And again even though I was following their orders . They made my experience so worse . There were two ladies one fair and short and another one dark and tall and healthy . The fair one said not to complain about them . But if they continue this way . The store is gonna loose good customers .
• TA

  Taylor Allmen

  Oct 12, 2025
  1.0
  Cashier told me I couldn’t price match the JC Penny website price… wasn’t an online exclusive sale price.
• JR

  Jeannie Rizzi

  Oct 9, 2025
  5.0
  Good prices.
• LL

  Liz Loero

  Sep 21, 2025
  1.0
  This JC Penny store has gone downhill, incredibly sad that the management has allowed this to happen. At this point you need to hire a new management team to go in and salvage it. There is nothing positive to say about this location. 1. Understaffed -no one to help you anywhere in sight. 2. Air conditioning is broken/ very hot and feels like there’s no circulation in the store. You literally sweat the entire time you’re there trying to shop. Not just me but the other customers and employees saying the same thing, it has been going on at least for the past year and a half. 3. Elevator and bathroom is in complete need of an update, dirty and old. Feels like 35 years have gone by and not one update to this store. 4. All fitting rooms are shut down permanently except for one on opposite side of store. An entire hour before the store before closing time, the lady that runs the fitting room starts shouting and telling you she’s closing the fitting room and that you only have 10 minutes, she literally harasses everyone. This has been going on for the last 2 years. It’s rude, unprofessional, unnecessary. Not welcoming at all! 5. Fitting rooms are dirty, grim on doors that a simple wipe down with windex could help keep clean, dust everywhere. Looks like 30 years of cleaning. 6. The selection of merchandise is not very good. Entire departments are empty of merchandise. I went upstairs to the home department looking for placemats and the one person I found to ask did not know what placemats are. 7. Store gives the sensation that it is near death, about to closedown any moment,besides the fact that it’s in an already dead mall. 8. There are other locations around the country and even in this state like Mall of Georgia, Memorial Mall in Houston that are in way better conditions and it’s a pleasure to shop at. There’s no reason why JC Penny should be treating the location at North Point Mall, Alpharetta, GA this way. Your customers deserve better. And if you are seeing a decline in sales and in traffic in your store it’s because, “YOU THE COMPANY AND THE MANAGEMENT, HAVE NEGLECTED THIS STORE ENTIRELY”. 9. You seriously deserve a ZERO, but I had to put one star in order to write my honest review on here. 10. Why have a store open if you’re going to allow such ATROCIOUS service?? Unless you are simply treating this location as an online return DUMP OFF LOCATION. 11.. NOTHING MAKES SENSE IN THIS LOCATION OF JC PENNY. “IT IS A MAJOR DISSERVICE TO THE CUSTOMERS AND YOUR OWN REPUTATION AS A STORE AND COMPANY. 12. North Point Mall needs to hurry up and shutdown and allow the bulldozers to start tearing down everything. This would allow the city of Alpharetta to get going with a new plan for that entire outdated, DEAD mall that is of no use to the community. Everything that is attached to that mall is dead!! If you don’t make changes you’ll lose what little is left of your customers, and I mean LITTLE, I hardly see anyone in your store. It’s all a JOKE at this point that you run this location the way you do. And I have the feeling I am NOT THE ONLY DISSATISFIED DISAPPOINTED customer. There’s NO WAY that YOU, JC PENNY ARE NOT AWARE OF ALL OF THIS!!! Sincerely, A customer since 1971