Department StoreClothing StoreShoe StoreJewelry StoreHome Furniture
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Morgantown, WV location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
I ordered some khakis online from JCPenneys on 9/15/25. I liked the blue one but the tan one was too dark of a color. I took the pants back to this JCP in Morgantown. Though I had the tabs on the pants with the price but not in the pants and I had the return form I started online. The salesperson said I couldn’t get a refund because the paper tab with the price had been removed from the pants. I told her why wasn’t that it the return policy and she lied and said it was. She pushed the pants and receipt back at me and said I was stuck with them. Well I went home checked the return policy and it was not what she stated at all. I took my pants back to the JCP in Meadowbrook Mall in Clarksburg and my return took less than 5 minutes. I’ll be shopping at the Meadowbrook Mall store
only from now on.
JW
Janice White
Sep 29, 2025
4.0
The staff was so friendly and helpful, we were trying to find a homecoming dress for my daughter and the sales consultant took us around the store trying to find the perfect dress. Thanks to her we did and my daughter looked amazing and had a wonderful night. Again thank you so much. I am sorry that I can't remember her name
GB
Gordon Bombay
Jul 31, 2025
1.0
Miserable shopping experience in July! There is no a/c! Store opens at 11. I’m here at 11:05. It has to be at least 82 degrees in here. This is exactly why malls are dying and online shopping will take over. This sucks shopping here in these conditions, plain and simple.
BT
Bri T
Jul 26, 2025
1.0
Ungodly hot !!!!! Should not be open to customers ! How the staff is working there all day in these conditions I have no idea !!!