Business Details
About
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MO-395659 Our office strives to provide State Farm customers with the most efficient and professional service in the St. Louis area. We primarily serve Webster Groves, Kirkwood, Clayton, Brentwood, Affton, Crestwood, St. Louis City, and St. Charles county - in addition to surrounding areas in Missouri and Illinois. We focus on Auto, Home, Life, and Small Business Insurance needs. We take time to complete a personalized comprehensive review of customers' insurance and financial needs. We hope to be the first and preferred choice for your insurance and financial services.
Details
- Requires appointmentNot available
- Online appointmentsAvailable
- Onsite servicesAvailable
Location
James Carlton - State Farm Insurance Agent
34 N Gore Avenue, Webster Groves, MO
63119, United States
Hours
Reviews
5.0
457 reviews
5 stars
452
4 stars4
3 stars1
2 stars0
1 star0
- TLTraci Lepper1 day ago5.0I cannot express enough how amazing the customer service is with James Carlton’s team! They always go above and beyond when you need them, thank you Cat and Steph for your help today!!!
- SBStephanie Berberich3 days ago5.0We’ve been clients of James Carlton State Farm Ins for over 10 years. The teamwork is incredible, if Mike Ross, our agent, isn’t available, there’s always someone else to assist. They make everything easy, no running around; whether it’s a claim or a question, they always are there for us. Great service!
- JHJenny Hill5 days ago5.0Great customer service!
- PVPhong VanOct 10, 20255.0I've been with James Carlton for over 10 years. The staff has been very helpful and cares! Every interaction have been very pleasant. Most recent, I've been working with Steph on my claim and updates and she is so courteous and friendly! She is definitely a huge asset to the team at James Carlton.
- RMRobert e mabrySep 18, 20255.0Never wrote review for Insurance Agent. Home and Auto. Had several claims. ALWAYs prompt and courteous handling. Even if State Farm a little more expensive, the service worth it. Best to great office staff!
Frequently Asked Questions About James Carlton - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.