J & J Mechanical, Inc.

Reviews

• DH

  donna holland

  5 days ago
  5.0
  My AC went out on a Monday evening I called J&J Tuesday morning and they had Anthony out before 11am same day. Anthony was very nice and had my ac working within a hour. Kelly on the phone when I called was very nice and explained how I would get an email with Anthony’s picture and info I received a text and also a phone call from Anthony when he was on the way. Great company will be calling them to set up a maintenance program.
• JF

  Joseph Fitzpatrick

  Sep 9, 2025
  5.0
  Please keep sending John to my home. He is the best!!
• KV

  K Hall Vaughan

  Sep 9, 2025
  1.0
  I will preface my negativity by stating that historically J and J mechanical has always been on point with their service, as evidenced by my prior reviews. However, I am totally dissatisfied with my recent service, both customer and technical. J and J mechanical came out on a Friday to diagnose the problem, spent three hours on site to diagnose the problem, I paid $245 for a “leak test”, and the technician left without finding a leak, and was scheduled to return the following Wednesday. I questioned why the leak test could not be completed that day, and I was basically told that he had spent over the time allotted trying to diagnose the problem and he had other customers waiting. I called back on Monday and requested a technician to come sooner as I had already paid for a test that he did not complete, and they sent a different technician on Tuesday, who diagnosed something totally different, and he confirmed that there was never a leak to begin with. He quoted a repair price of $1425 for the thermostatic expansion valve (TXV), and stated that the part would be shipped overnight, and replaced on Thursday. No one showed up on Thursday, so I reached out yet again only to be told that they do not overnight ship parts and they will be back on Monday for the repair. At that point, I reached out to 3 different companies, all who quoted a repair price of around $400 to replace the TXV. Since J and J had ordered my warranty part, I reached back out to see if I could get my part from them and pay for the shipping if needed, and I was told they would not allow me to have it. Ok, understandable if that is their policy; however, it was my warranty part filed for my unit, so I requested it be sent back so that I could re-file a claim with a different company, and the secretary rambled on something about they may not be able to send it back, at which point I suggested they just refuse the package since it was out for delivery via UPS. I assume it was returned as I had another company come and do the work for $400. However, if J and J mechanical had provided the quality service that I had come to expect based on prior experiences with them, regardless of the price difference ($1425 versus $400), I would have allowed them to proceed. I understand technicians can make mistakes, but at that point, I feel customer service should step up to ensure 100% customer satisfaction as advertised.
• PP

  Peter Polga

  Aug 21, 2025
  5.0
  Even for a non-emergency breakdown, one of their people came out same-day. Both the person I talked to on the phone and the technician who came out were friendly, helpful, and direct. The mechanic quickly diagnosed the issues and quickly fixed them. Everything was reasonably priced. I'm very appreciate of these folks.
• AC

  Antonio Carmon

  Aug 12, 2025
  5.0
  Called them because my ac wasn’t cooling my house properly. That same day Anthony the technician came and checked it out and was able to fix the problem. He went over what was the cause of the problem, was very professional, and had a positive attitude. I could tell he cared bout his job…thanks !!!