Colorful clothes, really great deals and – let’s face it – a lot of fun. Fill your closet with effortless styles, colors, prints & patterns that make every day better. J.Crew Factory – for the love of shopping, with deals 24/7.
Bought a duffel bag, the zipper doesn't close. Called customer service and explained that I didn't have the receipt to see what to do, and they told me to bring it back to the store. Drove an hour back to the store and they told me they can't do anything. Called customer service again and they told me to go back and...I don't know....make a scene.
Really seems like a simple problem with a clear solution. But now I'm just headed home with a broken bag and no assistance at all from a company that is certainly flush enough to fix their issues.
UPDATE:
JCrew in Freeport had absolutely no problem handling the issue.
DG
Debby Gallant
Jun 7, 2019
4.0
Good selection
PH
Paul Harris
Dec 17, 2018
1.0
Terrible customer service in this store. Worst store in this mall. I will never Puy anything at JCrew again.