J.Crew Factory

Reviews

• PP

  Palacios Palacios

  Sep 19, 2025
  1.0
  During my return, Robert appeared upset and mentioned there was another store in my area, which I found unnecessary and unhelpful. He seemed rushed throughout the process, did not provide a paper receipt, and mixed my returns, which required me to double-check everything through email. Additionally, his body language and facial expressions gave me the impression that he did not appreciate handling my return. As a loyal customer, I both purchase and return items at your store, and I believe every customer deserves the same courteous and professional service regardless of the reason for their visit. Returning items should not result in being treated with less respect. I am sharing this feedback in the hope that it will help improve customer service standards at your store.
• NR

  Nathan Riddle

  Sep 1, 2025
  5.0
  I had the absolute pleasure of shopping at J.Crew today, and I cannot say enough about the incredible help I received from Rayna (forgive me if I’m misspelling her name). From the very moment she approached me, her professionalism and genuine attentiveness stood out. As a Diplomat who is new to the city, I walked into the store feeling unsure if I would find the right fit, especially since my frame is a little larger from years of working out. In my experience, shopping can sometimes feel like a hit or miss, but Rayna completely turned that around for me. She took the time to really listen to what I needed, guided me through the options without ever making me feel rushed, and offered thoughtful recommendations that worked perfectly for my style and size. What really impressed me was her attitude, warm, confident, and encouraging from beginning to end. It wasn’t just about making a sale; it was about making sure I left the store satisfied and set up for success. That kind of customer service is rare, and it deserves to be recognized. In a city like Washington, D.C., where first impressions matter, whether on Capitol Hill, at the Pentagon, or in a diplomatic setting, appearance and fit play a critical role. Rayna not only understood that but made sure I had exactly what I needed to represent myself well. She truly saved the day for me, and I deeply appreciate her efforts. Because of her, J.Crew has earned more than just a customer; you’ve gained an advocate. I’ll be praising this store at the top of the mountain here in the capital, letting colleagues and friends alike know about the outstanding service I received. Thank you, Rayna, and thank you to the entire J.Crew team for your professionalism, dedication, and care. God bless. —Jack
• BB

  Benjamin Bray

  Mar 23, 2025
  1.0
  30 day return policy 👎