J.Crew Factory

Reviews

• BH

  Barbara Haan

  Oct 1, 2025
  5.0
  I’m so glad this store is in the neighborhood. I have shopped here several times since it opened, but my experience today prompted me to leave a review. I was at the store today with my brother, who is disabled. I started out pulling a size that was way too big for my brother. Clifton helped me find the right size, and appropriate styles. My brother tried on a lot of clothes in many styles. And sizes. Clifton was kind and friendly about pulling things from the back and finding the right choices. The other two employees who were working in the sales floor were also helpful and friendly. I left the store with a bag full of new clothing for my very happy brother!
• NS

  Naps Shivani

  Jul 23, 2025
  5.0
  The staff is always welcoming and ready to help special shoutout to Trina and Derek for always going above and beyond to track down my sizes and order pieces to complete my wardrobe. Highly recommend stopping by!
• MG

  Melanie Germany

  Jul 22, 2025
  5.0
  Great prices with super friendly helpful staff!
• SJ

  SE. Jones

  Jul 3, 2025
  5.0
  This was my first time shopping at this location. I had an online order to pickup and of course, I had to pick up a few items as I walked to the check out counter to get my online order. The store is very clean and the customer service was great. Everyone was extremely personable and professional, especially Selena. Selena was a true reflection of excellent customer service. Her professionalism caught me off guard because you just don't experience great customer service these days. Stop by and ask for Selena.