J.Crew Factory

Reviews

• B9

  Bora 9242

  Aug 18, 2025
  1.0
  I never ever take the time to leaving bad reviews but today I was so shocked and angry with the service i received. When I first entered the store the sales associate greeted me and asked if I needed anything which was nice. However as I was about to leave my toddler 2 year old som really liked a dinosaur shirt and would not let go of it so we ripped off the tag and i handed it to the checkout girl. Someone who looked like a manager came up behind me and asked if we were going to pay for the tshirt my son had in his hands. I let her know that i took the tag off and was checking out now. She questioned the tag and told me that the shirt was not on clearance like the tag said. I paid the difference but felt that she made it seem like i was trying to use a dofferent tag and not the one that was attached to the shirt. If they checked the tag correctly they could have seen that it was ripped of that item but she grabbed it and just crumbled im her hand?! As I was paying the difference i said to the checkout girl that I felt that they made it seem like I switched the tags?!!?! And her response was “ well we dont know if you did or not” I was shocked…I just ended it there and just paid and left. Terrible customer service. Never experienced something like that. I dont know what kind of people they deal with on a day to day but treating someone that is paying like they did something dishonest when they didnt is retail gaslighting and unacceptable. Paying the difference is no problem but the way the situation was approached is not okay…she could have just said “oh i think we accidentally put a clearance sticker on the tag, this is not correct” and it would have been fine and I would have paid and left happily…i am not shopping there anymore. My first and last time. I will just stick to Jcrew not factory.
• KR

  Kevin Rain

  Jul 2, 2025
  5.0
  I’m not sure why there are bad reviews for this store. We had an exceptional experience here. The associate Taja was so helpful in explaining the sales and went out of her way to check on me and see if I needed another size. I recommend this place to everyone not just because of the quality clothes and great prices but also because the atmosphere and staff are amazing.
• DC

  Damara Catlett

  Nov 9, 2024
  1.0
  I normally have a great experience at this store but my experience today makes me not want to return. One of the things I previously enjoyed was the great customer service and ability to do a price adjustment if something goes on sale further. I have been able to do this every single time at this location. When I tried to do so today I was flatly told no by managers, Blue and Becky. They didn’t even look at the receipt or attempt to help in any way. Disappointing. Typically I make rather large purchases- not today.
• NA

  Nina Anita

  Nov 4, 2024
  1.0
  Walked in. Only one other customer. 2 associates (one looked like a manager) and they passed me several times and didn’t even say hi or ask if I needed help. I was dressed in skinny jeans and a sweater, quite polished but they acknowledged the other customer multiple times first saying hi then later asking if she wanted any help. Only wanted to help her while I got eyed at and ignored. Y’all don’t even work at a real JCrew you work in an OUTLET! I had better customer service at Louis Vuitton in Paris when it was actually busy!
• AC

  Amanda Clark

  Jan 11, 2024
  5.0
  Wow! Amazing team and store! I love how friendly and helpful they are.