J.Crew Factory

4.2
31 reviews

About

Clothing StoreWomen's Clothing StoreMen's Clothing StoreChildren's Clothing StoreShoe StoreFashion Accessories Store
Colorful clothes, really great deals and – let’s face it – a lot of fun. Fill your closet with effortless styles, colors, prints & patterns that make every day better. J.Crew Factory – for the love of shopping, with deals 24/7.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksNot available

Location

J.Crew Factory
1601 Willow Lawn Dr​ive, Richmond, VA
23230, United States

Hours

Reviews

4.2
31 reviews
5 stars
20
4 stars
4
3 stars
4
2 stars
0
1 star
3
  • PG
    Pilar G
    Sep 26, 2025
    1.0
    Horrible customer service. I went to exchange a pair of jeans but hey didn’t have my size on the store. I ask her if she could order online. She said ok but you have to pay with a credit card.I told her I already pay with cash. To make this short I did not get my cash back and she charged my card.another representative came and sided with her. I just left the place and I will never came back.
  • JM
    Jwan Mohammedali
    Sep 14, 2025
    5.0
    Very nice staff, good quality clothes!
  • JB
    Jenny Borter
    Jul 29, 2025
    5.0
    I really like Jcrew Factory especially for kids clothing and the men's selection. The clothing is well made, stylish, and classic. I appreciate the interesting textures of the fabrics. The employees are helpful but never overbearing and let you have your space to enjoy the shopping experience. The app is easy to use and I appreciate all of the sales. No need to ever pay full price because there is always a sale if you wait a day or two. I usually don't buy anything unless it's at least 30% off.
  • JC
    Jennifer C
    Apr 20, 2024
    5.0
    Found some cute clothes that were reasonably priced. The cashier was helpful and showed me how to save $5 by signing up for texts.