J.Crew Factory

4.3
37 reviews

About

Clothing StoreWomen's Clothing StoreMen's Clothing StoreChildren's Clothing StoreShoe StoreFashion Accessories Store
Colorful clothes, really great deals and – let’s face it – a lot of fun. Fill your closet with effortless styles, colors, prints & patterns that make every day better. J.Crew Factory – for the love of shopping, with deals 24/7.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksNot available

Location

J.Crew Factory
4976 Premium Outlets Way, Chandler, AZ
85226, United States

Hours

Reviews

4.3
37 reviews
5 stars
24
4 stars
7
3 stars
3
2 stars
0
1 star
3
  • AG
    Allison Grigg
    Oct 13, 2025
    1.0
    I am a former loyal J Crew shopper. Unfortunately the quality of the clothes and customer service has been declining for years. I was not able to return a clearly defective tweed jacket that I bought two weeks ago today because I removed the tag. I had the receipt and card used to purchase it. I planned to wear the jacket one day but noticed the sewing on one pocket was all crooked and stretched. I figured I would easily be able to return it because it was clearly damaged in production. Wrong. There’s no telling how many tens of thousands of dollars I’ve spent there over the years. That’ll be the last time I ever buy anything from J Crew. I also recommend others avoid the Chandler Factory at all costs.
  • ET
    Emily Tuttle
    Oct 3, 2025
    5.0
    Love all their cotton and linen options. The crew cuts for kids that match the adults are so adorable!
  • SS
    Scott Shadley
    May 15, 2025
    5.0
    This is a personal shout out to the amazing staff at the store yesterday (5/14/25). My mother took a spill outside their store, on one of the 'should be removed' concrete curb planter... Of ALL the stores nearby, your staff were the ONLY to offer help... One store across the way simply looked on from inside. The younger staff person (did not get a name) recently graduated Med School, brought out first aid, looked her over, and offered her advice on next steps... So thankful... My 78 year old mother THANKS YOU too!!!