J.Crew Factory

Reviews

• RS

  Rachel Saunders

  Mar 26, 2024
  5.0
  I've come to this location twice and have interacted with the store's general manager both times. She was friendly and provided excellent customer service. I'm so grateful to have a J.Crew Factory in Orem!
• RW

  Robin Wardle

  Sep 2, 2023
  4.0
  Employees were lovely!
• MC

  Mark C. (Craniac)

  Mar 14, 2023
  3.0
  Still expensive. Feels like fast fashion
• CH

  Chris Hartung

  Feb 14, 2023
  2.0
  I've been a J.Crew fan for YEARS and I just love their style. The clothing quality is great! Although the store looks spotless and there are some sales that are being promoted, the customer service at this location is NON-EXISTENT. There were probably 3-4 gals working that night but there was no greeting, no acknowledgment to any customers walking around/shopping around. Staff was chit-chatting to themselves, while other employees were just doing the robotic restocking of items, and not making any eye contact with any customers at all. I even took the time to sit and try on a pair of shoes, and no one came up to ask if I needed help or were looking for a pair in another size. Left the place not wanting to buy anything as it felt pretty cold in there. First time coming into a location where customer service was lacking.