J.Crew Factory

Reviews

• LP

  Lora Pike

  Oct 20, 2025
  5.0
  I want to thank Natalie, the new manager at J.Crew Factory for her kindness. She reached out to me after a year to honor a commitment that had been forgotten by others for a while. She did it with such warmth, integrity and professionalism. Thank you so much!
• VV

  Victoria

  Sep 21, 2025
  1.0
  Staff is rude and unpleasant every single time. It’s such a shame because the store has good deals
• JM

  Julie M

  Jul 12, 2025
  2.0
  Despite being a brand new building, there is no push button for automatic doors opening limiting access for people with disabilities using mobility aids not to mention the many people who use strollers who want to visit the store and don't have someone else with them to open the door. Isn't it 2025? Once in the store, it's a nice place with some good deals.
• FF

  FESTINI

  Jul 8, 2025
  5.0
  Friendly staff and great prices, I love that you can buy clothes for the whole family here. Thanks for having FESTINI provide the balloons for the Grand Opening!
• MC

  Molly Calkins

  Nov 3, 2024
  1.0
  Chris was rude, condescending and spoke down to me — most of all he wouldn’t match an online price despite that being their policy. As a J Crew card holder and former retail employee here I expected much better. I returned my original purchase and will bring my business elsewhere.