Business Details
About
Clothing StoreWomen's Clothing StoreMen's Clothing StoreShoe StoreFashion Accessories Store
We make timeless clothes that last a lifetime…then pair them with of-the-moment styles season after season, decade after decade. We think that distinct heritage pairs perfectly with modern design and fabric technology. We believe in feel-good color…Even if black or navy makes you feel best, we’re here for that. We’re the experts in signature categories: cashmere, coats, blazers, pants—and we also collaborate with the coolest brands out there because we know that creativity is contagious. We consider leopard a neutral, speak stripes fluently and live for a great gingham. We’ve had your back for over 35 years, and we’re convinced there’s no better expert on our clothes than you, our customer.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksNot available
Location
Hours
Reviews
3.7
51 reviews
5 stars
24
4 stars
10
3 stars
4
2 stars
3
1 star
10
- LOLiz O.Oct 16, 20255.0I was visiting Arlington and popped into J.Crew. I love shopping their online store as I don't have one close to home, so I lucked out when I saw it in the directory at the mall. As always, I wanted to buy up the whole store, but didn't. I found the perfect sweater in chocolate brown. Huge plus that it was marked down! I was not helped by staff, but didn't need it either. I did notice that there were a couple of colors in this sweater, but this fall color was more expensive than the others. Quality was just as expected for JCrew. They don't disappoint. Comfy sweater.
- EWEvelina WestSep 29, 20255.0I went in need of a specific item, and the sales associates were all extremely helpful. Specifically Bryce, who immediately stepped in and picked out multiple options and searched for the proper sizes for me. Service was fast, kind, and knowledgeable. He really saved me when I was in a pinch!
- MRMelany RJul 26, 20251.0Why do all JCrew employees think they are above the crowd. Condescending looks and rude customer service.
- GBGeoffrey BennettJul 23, 20252.0Disappointing experience at this location -- again. I stopped by right around opening time and was the only customer in the store -- but the staff barely acknowledged me. No greeting, no offer to help, nothing. On top of that, the clothes I looked at were noticeably poor in quality -- thin fabric and just not worth the price point. I’ve was a longtime J.Crew shopper, but this visit was a letdown on every level. Won’t be returning to this location.
- JGJayne GilbertJun 18, 20252.0Staff is indifferent. I’ve never been greeted or assisted in this store. I intend to buy when I go in, but the lack of customer service deters me.