J.Crew

Reviews

• SB

  Steve B

  Aug 30, 2025
  4.0
  Pretty decent sized J Crew location with a functional variety. I wasn’t quite sure what to make of my interaction with the salesperson though.
• CB

  Carol Burnell

  Jul 11, 2025
  5.0
  I stopped by the other day and had such a great experience. Everyone was super friendly and helpful. Felica helped while I was looking at some of the men’s stuff for my husband, and she found sizes from the back, which was so nice. When I went over to the women's side, Lauren was great. She helped out in the fitting room, found me outfits, was patient with all my questions. She was a kind person who I enjoyed chatting with about stuff totally unrelated to clothes for a while. Overall, a great experience at this J. Crew.
• RV

  Ravi Velamuri

  Jul 7, 2025
  1.0
  Bought a J.Crew pink cardigan was a huge disappointment. Its dye bled excessively, ruining other expensive clothes in the wash. I followed care instructions, but the quality is clearly compromised. I no longer trust J.Crew's garment quality. Don't recommend
• DC

  David C

  Jun 19, 2025
  2.0
  As a loyal J.Crew customer for over a decade, it genuinely pains me to write this review. I've purchased dozens of J.Crew items over the years. sweaters, jackets, shirts and have always associated the brand with quality and professionalism. Unfortunately, what I experienced at the Southpoint Mall location on 6/18/25 was one of the worst customer service encounters I’ve ever had. When I approached the register with a shirt I planned to purchase, I was assisted by a staff member named Isabella. From the start, her demeanor was cold, rushed, and disconnected. No greeting. No warmth. Just robotic efficiency, and not in a good way. Still, I was in a good mood , ready to wrap up a successful mall trip. I made a simple comment: complimenting her sweater and asking what kind it was. I like sweaters and was genuinely curious, so that I may purchase one in the future. Her response? She abruptly ended the convo rudely, and immediately turned to the next customer. No eye contact and without any acknowledgement of me. It wasn’t just rude. It was dismissive. It felt like a microaggression ... as if she was silently saying: “You're not worth my time.” I wasn’t rude. I wasn’t inappropriate. I wasn’t lingering. Just a normal, friendly customer. And yet, I walked out feeling like I didn’t matter. That night, I replayed the moment in my head and realized just how unacceptable it was. So the next day, 6/19/25, I went back to return the shirt. I no longer wanted to support a store that made me feel that way. That said, the manager was kind, professional, and took the time to listen. She acknowledged my experience and processed the refund without issue. That interaction was a reminder of what customer service should feel like. Unfortunately, the damage was done. If Isabella is a reflection of how J.Crew is hiring and training its front-line staff, then something is clearly broken. No long time customer should walk out of a store feeling invisible, especially after spending money! I don't know if I’ll return to this location again. Right now, I have no plans to.
• MR

  Maureen Rafter

  May 21, 2025
  1.0
  I am consistently never greeted when I walk into this location. Additionally, they did not have a single women’s garment that was above a size 12 or L in store. I have never been to a J. Crew with such a limited size range.