We make timeless clothes that last a lifetime…then pair them with of-the-moment styles season after season, decade after decade. We think that distinct heritage pairs perfectly with modern design and fabric technology. We believe in feel-good color…Even if black or navy makes you feel best, we’re here for that. We’re the experts in signature categories: cashmere, coats, blazers, pants—and we also collaborate with the coolest brands out there because we know that creativity is contagious. We consider leopard a neutral, speak stripes fluently and live for a great gingham. We’ve had your back for over 35 years, and we’re convinced there’s no better expert on our clothes than you, our customer.
I don’t usually review retail but I have to take a moment out of my day to say what a pleasure it is to shop in this store - it’s always tidy and the staff greets me immediately upon entering - very welcoming atmosphere - the stylists that work at this location are knowledgeable and helped me find a few good items, managed my dressing room experience efficiently and checkout was a breeze - shop here!! They have good sales too 🙌
GG
Gabriella Guerriero
Jul 27, 2025
2.0
The staff is so beyond rude. Everytime I go into this crew I am completely ignored and have waited 10 minutes just to get someone to open a fitting room for me. The fitting room is filthy and is also shared with the men. Something goes for when I needed to check out my items, I waited for 10-15 minutes just to get someone to help me. So disappointed.
RC
Rafael David Campos
Oct 15, 2024
5.0
One of the better retail customer service experiences I've had in a really long time. I was going to a wedding and realized I forgot to pack my suit (~4hrs away). I called the store when they opened and spoke with Kathy. Incredibly friendly. She took down my measurements and notes about what I was looking for. When I arrived that afternoon, Suzanne had two suit options set aside for me to try on. Good mix of some sale items as well as some full priced items. I did not feel like I was upsold or pressured to buy either options. They definitely made note of what I was in the market for from my call. I left with a well fitted option that was perfect for the wedding. I was also surprised that a few of the items they selected were on sale in-store but full priced online. So I saved a good ~$200 less than I expected.
DR
Doreen Reed
Dec 31, 2022
4.0
J Crew sells quality clothing and when there is a sale you can really make out. The clothes in Shrewsbury are way nicer than the staff. Don't ask for boxes for online purchases, you will have to fight for them
DA
Dulce Arce
Aug 25, 2020
5.0
I'm a big fan of this location and the staff is phenomenal!