We make timeless clothes that last a lifetime…then pair them with of-the-moment styles season after season, decade after decade. We think that distinct heritage pairs perfectly with modern design and fabric technology. We believe in feel-good color…Even if black or navy makes you feel best, we’re here for that. We’re the experts in signature categories: cashmere, coats, blazers, pants—and we also collaborate with the coolest brands out there because we know that creativity is contagious. We consider leopard a neutral, speak stripes fluently and live for a great gingham. We’ve had your back for over 35 years, and we’re convinced there’s no better expert on our clothes than you, our customer.
I’ve been a loyal customer at this J.Crew location for the past five years and have never had any issues with customer service—until today. I came in to return an item and browse the store. After completing the return at the register with an associate named Katie, I continued shopping and came across the same skirt I had just returned, but in a different color I preferred.
When I brought it to the register to inquire about the price, Katie asked, “Isn’t this the same skirt you just returned?” My husband, who was with me, was taken aback and asked, “Why is she speaking to you like that?”
I’m disappointed by the implication and tone of the question. It’s not the kind of experience I expect from J.Crew. I hope this feedback is taken constructively—please ensure your employees are trained to approach customers with professionalism and respect, without making assumptions.
KH
Kevin Hildebrandt
May 7, 2022
5.0
Cole was perfect! Even when I was very confused and lost, they helped me with a smile!
FS
Frank Shamrock
Dec 2, 2021
5.0
Always excellent men's selection. Purchased a Cashmere sweater.