We make timeless clothes that last a lifetime…then pair them with of-the-moment styles season after season, decade after decade. We think that distinct heritage pairs perfectly with modern design and fabric technology. We believe in feel-good color…Even if black or navy makes you feel best, we’re here for that. We’re the experts in signature categories: cashmere, coats, blazers, pants—and we also collaborate with the coolest brands out there because we know that creativity is contagious. We consider leopard a neutral, speak stripes fluently and live for a great gingham. We’ve had your back for over 35 years, and we’re convinced there’s no better expert on our clothes than you, our customer.
I wish I could give this location a 0. I’ve been shopping at J crew almost exclusively for 10 years for my business casual wear which I’ve always had to wear for work. I’ve probably spent tens of thousands in the store.
I went in today to return a few items and was met with a nasty look on arrival. As I’m walking to the counter past two associates they ask me me (after I’ve passed) if they can help me with anything (I have a j crew bag in my hand). I say yes two returns please. They make a joke that “we don’t accept returns on Saturday” ok?
Associate helps me and calls over his mangers. She refuses to return anything because she alleges they’ve been worn. Even refused to return the belt.
I don’t think I’d be exaggerating if I said returned maybe ONE thing in my shopping history with J crew which they could have easily looked up if they cared to (spoiler: they didn’t)
I don’t say a single word and walk out. I don’t debate with in store managers and was late for a flight to Europe. I’ll be reaching out to corporate and spending my free time over the next month connecting with someone as high up as I can prospect on LinkedIn.
SK
Saurav Kunwar
Nov 2, 2019
1.0
Wanted to try on a pair of boots. The clerk looks at me and tells me that they are $248 and doesn’t let me try them. Too much judgement ☹️