We make timeless clothes that last a lifetime…then pair them with of-the-moment styles season after season, decade after decade. We think that distinct heritage pairs perfectly with modern design and fabric technology. We believe in feel-good color…Even if black or navy makes you feel best, we’re here for that. We’re the experts in signature categories: cashmere, coats, blazers, pants—and we also collaborate with the coolest brands out there because we know that creativity is contagious. We consider leopard a neutral, speak stripes fluently and live for a great gingham. We’ve had your back for over 35 years, and we’re convinced there’s no better expert on our clothes than you, our customer.
New location, same poor service. You’d think that the hiatus during the relocation would change the staff’s attitudes at this location. It’s sad because this is the only location left in the city.
GT
Grace Turner
Sep 13, 2025
2.0
As a long time J Crew fan I was a little surprised by the customer service I encountered at this location. I was harassed out of the fitting room within 5 minutes of entering, and the same sales associate verbally harassed another and made snide comments as I was browsing. I’ve seen this unprofessional associate at the Georgetown locations a number of times over the years, but this was exceptionally off-putting, not at all what I’m used to with J Crew.
AC
Andrew C
Jul 19, 2025
1.0
not a single store in DC, just declare bankruptcy already
AZ
Angelika Ziomek
Jun 29, 2023
1.0
Stopped by today on 6/29 around 11 a.m. Had a bad experience with an angry salesperson behind the register who displayed extremely rude behavior towards me. I doubt this incident will make me want to return. To make matters worse, when I purchased a necklace, it was thrown on the counter with anger. I left the store feeling extremely disappointed. That person completely ruined my entire day. J Crew is not what it used to be, and it's truly disheartening.