We make timeless clothes that last a lifetime…then pair them with of-the-moment styles season after season, decade after decade. We think that distinct heritage pairs perfectly with modern design and fabric technology. We believe in feel-good color…Even if black or navy makes you feel best, we’re here for that. We’re the experts in signature categories: cashmere, coats, blazers, pants—and we also collaborate with the coolest brands out there because we know that creativity is contagious. We consider leopard a neutral, speak stripes fluently and live for a great gingham. We’ve had your back for over 35 years, and we’re convinced there’s no better expert on our clothes than you, our customer.
Disappointing customer service. Misleading and disingenuous in-store marketing. “30% off shirts” sign in mens section. I picked up two $98 shirts and go to the counter to pay and then the lady tells me the sale is only for “suit shirts”. Ok fine. I go back and pick up three different shirts *directly* under the 30% off sign. She yells at me across the floor and tells me only two of the three in my hand are “suit shirts”. Very nasty attitude. I was prepared to buy all three and spend over $200. After she talks to me like I’m stupid, she then huffs and puffs, turns around and walks back to the desk. I put them down and left the store. I have been coming to this store for well over 10 years. Staff used to be good. Lady who works upstairs in men’s department should rethink the way she speaks to customers.
The same afternoon I shopped at Vince and Brooks Brothers down the street, and the staff at both of these shops actually treat you like a valued client.
ET
Emily Tegano
Aug 11, 2025
5.0
Holly helped my mother and I with an exchange in the men’s department over the weekend - we were going off of some very specific fit requests and she was incredibly patient and very helpful!
HH
Halyna Hyk
Apr 8, 2019
5.0
Здесь всё есть и мне близко.
MS
Mylene SuacoHasselrot
Mar 9, 2017
5.0
My favorite JCrew store, because their sales are remarkable. They have pieces here, that are no available in other JCrew stores - so this is also my most fave store.