Business Details
About
Clothing StoreWomen's Clothing StoreMen's Clothing StoreChildren's Clothing StoreShoe StoreFashion Accessories Store
We make timeless clothes that last a lifetime…then pair them with of-the-moment styles season after season, decade after decade. We think that distinct heritage pairs perfectly with modern design and fabric technology. We believe in feel-good color…Even if black or navy makes you feel best, we’re here for that. We’re the experts in signature categories: cashmere, coats, blazers, pants—and we also collaborate with the coolest brands out there because we know that creativity is contagious. We consider leopard a neutral, speak stripes fluently and live for a great gingham. We’ve had your back for over 35 years, and we’re convinced there’s no better expert on our clothes than you, our customer.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksNot available
Location
Hours
Reviews
4.2
32 reviews
5 stars
19
4 stars
6
3 stars
3
2 stars
1
1 star
3
- EKEric KahlerOct 28, 20255.0Review is 6 days late, but I came to the store on Wednesday and Ruby, T, and Brandon took exceptional care of me. Attentive but not at all pushy, helped me find all the right stuff. Will certainly be returning.
- SHSummer HanAug 31, 20251.0Mishandled return & discourteous service — Corte Madera Today, I went to return a few online purchases at approximately 3:34 PM. The cashier, Brandon M., who identified himself as the store manager, assisted me with the returns. Due to some items being purchased twice, I printed out all associated receipts and order numbers, specifically requesting him to map the returns to the correct order number. Upon returning home, I discovered that two of my items had been incorrectly returned to different order numbers. This error resulted in a $45 discrepancy in my refund, as I had returned more expensive items. When I called the store to address this issue, I spoke with Brandon again. Unfortunately, he refused to rectify the mistake and claimed, without any apology, that he had acted according to policy, stating that the old order was beyond the 30-day return policy. This was not true, as the correct order number was placed on 8/11, just 20 days prior. Brandon insisted that I should come to the store again to correct this or contact J.Crew customer service for assistance, despite my explanation that I live in San Francisco, over 30 minutes away, and the store was closing soon. His demeanor was rude, and he maintained that he had done nothing wrong. When I requested to speak with another manager, he stated that he was the manager and put me on hold, only to leave me waiting until I had to hang up. I eventually resolved the issue with J.Crew customer service, but I was extremely displeased with the service I received from Brandon M. at the Corte Madera store. This experience is not reflective of the high standards I have come to expect from J.Crew. I hope you take this feedback seriously and consider ways to improve customer service in your stores. Thank you for your attention to this matter.
- JCJody CardoMay 15, 20253.0The store feels smaller and more cramped compared to their old space. Seems odd to have the registers are in the back of the store. I personally dislike retailers asking customers to verbally provide personal information like email or phone especially, even when I had the order number available. I made a comment that European countries take personal data more seriously and the associate chose to be a contrarian during my return process. Helps me understand why more patrons are ordering online.
- ACAdnan ChaudhryJun 15, 20241.0Understaffed. Painfully long lines for checkout. Buy online.